Privacy Policy
Effective Date: January 31, 2009
Last Updated: November 22nd 2024
At AutoShack, we respect your privacy and are committed to safeguarding the personal information you provide when using our website. This Privacy Policy outlines how we collect, use, and protect your personal data, and explains your rights regarding this information.
Information We Collect
When you interact with AutoShack, we may collect the following types of information:
Personal Identifiers: Name, email address, phone number, and billing/shipping address.
Payment Information: Credit/debit card information and billing details (encrypted during processing).
Device and Usage Information: IP address, device type, browser type, and activity data on the website.
Order and Purchase Information: Purchase history, order preferences, and vehicle information for compatibility.
How We Use Your Information
AutoShack uses your information for the following purposes:
Order Processing and Fulfillment: To process transactions, ship orders, and provide customer support.
Personalization and Marketing: To improve the user experience and provide targeted product suggestions.
Analytics: To assess website performance and optimize functionality.
Legal Compliance: To comply with applicable laws and regulatory requirements.
Data Sharing and Disclosure
We do not sell, trade, or otherwise share your personal information with third parties, except:
Service Providers: For order fulfillment, payment processing, and customer service.
Legal Obligations: To comply with legal processes or government requests.
Third-Party Partners: With consent, for analytics or targeted advertising purposes (outlined in our Cookie Policy).
User Rights
As a customer, you have the following rights regarding your data:
Access and Portability: Request access to the personal data we hold about you.
Correction: Request updates to inaccurate or outdated information.
Deletion: Request deletion of your data, subject to retention obligations.
Opt-Out: Choose to opt-out of marketing communications by updating your preferences.
To exercise these rights, please contact our customer service team at 1-866-990-3871 or email [email protected].
Cookies and Tracking Technologies
AutoShack uses cookies and similar technologies to enhance website functionality and personalize your experience. For more details on cookie types and your options for managing them, please review our Cookie Policy.
Data Security
We employ industry-standard security measures to protect your information. While we strive to secure your data, no method of internet transmission or storage is completely secure. AutoShack cannot fully guarantee the security of any information you transmit.
Data Retention
AutoShack retains personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. Transactional data is stored for a minimum of seven years to comply with tax regulations.
International Data Transfers
If you access AutoShack outside the United States, your data may be transferred across borders. We take steps to protect your information during these transfers in accordance with applicable data protection laws.
Policy Updates
AutoShack reserves the right to update this Privacy Policy periodically. Changes will be posted on our website, and significant updates may be communicated directly.